DocAware Refund Policy

This Refund Policy applies to purchases of DocAware, a product of OvercomeRisk, operated by Kurtz Lieb Technology LLC. DocAware sells through Paddle.com Inc. and Paddle.com Market Ltd. (together, "Paddle"), which acts as the reseller and Merchant of Record for purchases of DocAware credits and subscriptions.

1. Refund Window

We offer a 14-day refund window. You may request a refund within 14 days of your purchase for any reason, including unused document credits, an initial subscription payment, or a subscription renewal payment.

2. How to Request a Refund

Because Paddle is the Merchant of Record, refunds are processed by Paddle. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Email us at billing.docaware@overcomerisk.com and we will help coordinate the refund with Paddle.

Approved refunds are returned to the original payment method. Timing for the refund to appear depends on your bank or card issuer.

3. Subscriptions

You can cancel a subscription at any time from your account or by contacting billing support. Cancellation stops future renewals. Refunds for subscription payments follow the 14-day refund window above; outside that window, subscription payments are generally non-refundable, but Paddle and DocAware may still consider refund requests on a case-by-case basis, particularly for accidental or duplicate charges.

4. Credits

Unused credits are eligible for a refund within the 14-day window. Credits that have already been used to run a document analysis are not eligible for a refund, since the service has been delivered.

5. Statutory Rights

Nothing in this policy limits refund rights you may have under applicable consumer protection law. Paddle's own Refund Policy and Checkout Buyer Terms also apply to your purchase.

6. Contact

Billing and refund questions: billing.docaware@overcomerisk.com